JIRA stopped creating tickets automatically from e-mails.

Question

JIRA stopped creating tickets automatically from e-mails, but it still can access the e-mails through IMAP. JIRA reads the e-mails then deletes them, but it never creates the ticket. This is only happening in one of our projects the rest are still working fine. Anyone know what might be be preventing JIRA from creating tickets from e-mails?

Owen Robbins · Answer

I ended up creating a new project and copying the current settings to the new one. Everything seems to be working fine on the new one now.

Luciano Fagundes · Answer

Owen

Please refer Diagnosing Mail and Mail Handlers Issues. Enabling extra logging (debug) might help you to identify what's causing this problem.

Cheers

L.F

Peter Bengov · Answer

Hi Owen,

Maybe the workflow of the issue type associated with the email ticket creation has been changed? Specificly the Validators for the Create transition.

Check also the email logs @ atlassian-jira-incoming-mail.log