I am an admin for confluence and I am granting access for team mates but it isn't working. I am not system admin.

Question

How does the site admin grant user access if the site admin is atlassian folk? I am an administrator but not the site admin. hlep pleasee

Mel Paisley · Answer

Hi Kara,

As a site-admin in OnDemand you are able to grant users access to JIRA and Confluence from the user management screen.

However, it sounds like you might be experiencing the bug outlined here https://jira.atlassian.com/browse/AOD-6992.

I'd suggest raising a support request at http://support.atlassian.com/so that we can resolve this for you.

Cheers!

Mel

Kara Glasgow · Answer

I am in User Management granting access to  Confluence to exisisting Jira Users and creating new users. It isn't granting them access.

Andrew Wolpers · Answer

When granting access, are you granting under the specific page or are you granting under Global Permissions?