This question is in reference to Atlassian Documentation: Getting help
IS THERE A WAY FOR THE ISSUE STATUS TO CHANGE AUTOMATICALLY ONCE THE ASSIGNEE OPENS THE ISSUE?
You can do a lot of things but the best is to make a transition that assigns the issues to the user and changes status. You can also look into the free automation plugins.
https://marketplace.atlassian.com/plugins/com.codebarrel.addons.automation.lite/cloud/overview
Thank you Niclas However there are several users in my group. We don't know who will receive the ticket. That is why I wanted a transition that changes the status once the user opens the ticket.
Hi Niclas one more question... There's no way to set the transition to auto assign the issue to a user by the Post Functions feature, correct? In order to do that I'll have to use the automation plugin, right?
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