Hi All
My team are unable to see the active sprint tab on the left side of the screen.
As an administrator I can see it below the issues tab (in grey below)
Screen Shot 2016-07-27 at 7.53.11 PM.png
Please help, it's driving me nuts.
Thanks, EP
Can you give us a screenshot of what the users see? That will help.
You should also consider opening this as a support request with Atlassian at https://support.atlassian.com. They have administrator access to your system and can properly investigate your issue. In JIRA Standalone you would typically reach out to your administrator to check for errors and to check user permissions. In JIRA Cloud you need to leverage Support for some of this.
Hi Steve
Thank you so much for taking the time to respond.
Attached is the image of what my staff sees.
Screen Shot 2016-07-30 at 8.49.13 AM.png
Can you confirm they have JIRA Software access provided to them?
image2016-7-29 16:42:7.png
Yes they do have JIRA Software access. They're using it i.e. the backlog etc.
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