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How can I translate the service desk ?

Aurélie Narozni1

This question is in reference to Atlassian Documentation: Best practices for IT teams using JIRA Service Desk

hello,

I have installed service desk on our jira.

https://itelios-sas.atlassian.net/servicedesk/customer/portal/1/create/1

But I would like translate several elements but I don't found how :

1°) On this page:

https://itelios-sas.atlassian.net/servicedesk/customer/portal/1

On the search bar, there is a text : What do you need help With ? ==> how can I translate this ?

2°) On this page:

https://itelios-sas.atlassian.net/servicedesk/customer/portal/1/create/1

There is summarize problem, Description, attachment ... ==> How can I translate this ?

Thanks for your response

translate3.jpg

CustomPort.png

ServiceDesk.docx

Accepted answers

All comments

Damien Braz

Hi Aurélie,

I don't really understand what you need. Translating some fields?

Furthermore, we can't access at your ServiceDesk without a login smile

Damien.

Aurélie Narozni1

I add this screenshot for more understanding.

translate2.jpg

translate1.jpg

Damien Braz

Ok, that's more clear

Do you have access to the ServiceDesk? (not customer portal)

And, are you an administator?

Aurélie Narozni1

yes I am

Damien Braz

Ah, bon, tu es française, j'avais commencé à rédiger un guide pratique pour l'utilisation de JIRA Service Desk. Bien qu'incomplet, tu devrais trouver les informations que tu recherches.

N'hésites pas à revenir vers moi si cela n'est toujours pas clair!

Damien Braz

Au temps pour moi... Comme quoi, la fatigue n'aide pas...

Alors, pour changer les champs, va sur:

Administration > Projets > Types de requêtes

Puis, sur le type de requêtes souhaitée, "Modifier les champs"

Et voilà, aussi simple que ça!

Désolé d'avoir mis autant de temps à percuter...

Damien.

Jaime Gonzalez_aic1cn

Hello, this post is quite old; however, I recently came across this same issue, and would like to detail how we managed to solve it in our Org:

Our Company is based in Mexico, so 99% of our internal customers & team members speak Spanish natively.

We found that keeping the JSM project with a default Language set to English, and using the translations combined with the Customer portal Language setting, created the best experience, with less Admin overhead:

Jira Service Management project configuration

Login to your Jira instance, navigate to your service project.
In the left sidebar, slick click on project settings
Once in project settings, click on Language support
Under Language support, click on Add Languages
On the modal that appears, select the Languages you wish to add to your JSM project, by clicking on the checkboxes, then click the Add button
Once added, you can see it in the Language support screen, and can also manage translations for Portal & Request Type content, among other options by clicking on the Language name in the left sidebar
Setup all translations relevant to your JSM project

Customer Portal configuration

In the Customer portal, click on the User icon on the top right, and click on Profile
In the Profile page, change Language from Automatically detect browser setting, to the desired Language
Click on Save
Refresh the Customer portal page, and you will then see it in the selected language
Finally, you can create a PDF guide or Confluence page, detailing the steps to change the Customer portal Language, for your Users.

I know this is a long post, I hope this information can help any other Admins out there in the Community!

Cheers!

Jaime.

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