JIRA Agile Notifications

Leo Adamek

There are some events in JIRA agile we want to run notifications on.

For example, customers submit issues via a JIRA Service Desk, some of which are change requests.

When an issue is moved to a sprint, we want to add a comment to the ticket stating that the issue was moved into the sprint, and have that e-mailed to the reporter – So that they know their issue has been planned and when we expect to be working on it.

I can't find any events for this in notification schemes though – or anywhere to add them…

-Leonard

Paula Silveira

Hi Leonard,

You can set notifications to be sent when someone adds a comment to the ticket.

• Access JIRA as administrator
• Click on cogwheel icon
• Click on Projects
• Click on the Service Desk Project you want
• Click on notifications
• Click on Actions then select Edit notifications
• Click on Add next to "Issue Commented" (or another)
• Select Reporter then click on Add

With these steps, the user who reported the issue will receive an e-mail when issue is commented.
You can also set a whole group to receive it, it's your choice.

Thanks and regards,
Paula Silveira