This question is in reference to Atlassian Documentation: Managing service desk notifications
Frustrating on Notification.. It never send notification Assignee, Reporter ... I tried all the Option...
May you check the log of emails from project Luiolei here?:
https://<YOURS>.atlassian.net/secure/admin/SDMailInfo.jspa
Do you find any failures there?
We experienced a similar issue before, when too many emails were sent in a time interval of 15 minutes:
Check the number set in 'Messages Threshold', and increase it to let JIRA process more emails.You can also whitelist the domains you do not want to be counted towards that limit.
https://<YOURS>.atlassian.net/secure/admin/IncomingMailServers.jspa
Hope it helps.
Being frustrated doesn't help, can you please elaborate your problem, to whom you want to send the notification and you mean the reporter is not getting notified, please patiently explain the whole problem.
Some questions about the user(s) who doesn't receive any notifications:
Indeed
When Customer is sending an Issue in a Mail to a specified E-Mail Id, Then JIRA is creating the Issue with new Key Number.
The Problems are
When i use Notification helper
====================================================================
Status
Summary
Details
Green(Tick)
Current Assignee
ITTI LOL Support is the current assignee
Issue Watchers
ITTI LOL Support is watching the issue LOL-59
===================================================================
Status: kamalesh Prabu receives notifications for the 'Issue Created' event
Reporter
kamalesh Prabu is the reporter
=========================================================================
But not received any notification Mail for Reporter and Assignee
Regards
Kamalesh Prabu
Edited this answer to include the URL to the Incoming Mail Servers configuration page.
Service Desk
Log is showing some failure...
Date
====================================
But still Notification is not working
I would suggest to open a request with Atlassian Support to determine the cause of those timeouts and how to fix them.
Provide them with as much info as you have collected so far so that they can assist you quicker.
Regards!
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