service desk automated alert not sent by e-mail

Question

Hi,

We have an automated rule in service desk where a user is alerted when a rule is matched. I can see from activity that the alert is created but it is not send by e-mail to the user. How can I make this happen?

Many thanks,

Ian

Dave Bruhn · Answer

I also would like to know how to change this text.  We have an old user who is no longer with our organization, and we're feeling like an old ghost is coming back to haunt us via Service Desk

IHME SA · Answer

I'm keenly interested in knowing how to change the default "This issue requires your attention" so that I can put more relevance into it for pagerduty

Meenakshi Nainw · Answer

* How do I change the text "This issue requires attention"?
* When the SLA breached condition is reached a comment is added on the issue. I do not want that comment to be added on the issue since I dont want the reporter of the issue to see that comment. I just want a mail to be sent to the assignee. How to achieve this?
* Can I change the subject of the email