In JSD how can I set the reporter as approver of the work done on the ticket?

Question

This question is in reference to Atlassian Documentation: Configuring JIRA Service Desk approvals

Pretty simple thing really, I want my customer to be able to approve or decline the work on the work we have done for his or her request and with a decision transition the request either back or forward in the workflow.

My problem is that I can't find the Reporter/Customer in the "Get approvers from".

Please let me know how this is done.

Michael Brown [Ascend] · Answer

Try using JIRA Misc. Workflow Extensions app, works in both Cloud and Server.

In the Post-Function of the Transition you'd like to update, add a "Copy value from field to field" Function. You can choose to copy the value found in "Reporter" to Approvals.

Please note though, the Approvals field can be strict with regards to the values that get copied into it.

Andrea Carl_fjmjbu · Answer

Try using the copy field post function that is available from JIRA Suite Utilities ( a free plugin - that is a must-have.)

On the post-function, copy the reporter to the Approver field.

Steffen Opel [Utoolity] · Answer

Good point, didn't realize that (am only a JSD user myself) - presumably they are expecting the reporter himself or a service desk agent to manually add the reporter as an approver for the time being.