We use Atlassian OnDemand. When using the @mention feature, it only pulls back google account users - no external users in the user list return in the search results.
Is this a configuration issue on our part?
Hi Tommy – yes, this sounds like an issue best addressed by our support team.
Is it better to post these kind of questions on support.atlassian.com?
Atlassian determined this was a bug in the online version - they fixed it and verified that our external users were available using @mention in Confluence
And the response to our issue was very quick!
Matt, we are having this same issue now. We are on the current Jira cloud version.
Actually, the issue is that our external users cannot use @mention at all. As an internal user, we can call out the external users with @mention.
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