nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Installation of a plug-in has stalled, how can I reset or remove it?

Kevin Shrapnell

Hi

I attempted to install the Confluence Google Drive plug in, the installation stalls partway through and does not complete. I now can't enter Manage Add-on page without the installation starting again, and stalling again.This blocks me from managing add-ons.

I have used different browsers, cleared the cache and attempted to use safe mode (which is not available on the manage add-on page, and the page becomes stalled immediately anyway)

stuck plugin.png

I am using Confluence 6.0.0-OD-2016.03.1-0006, and UDM v2.20.1

Any suggestions?

thanks,

Kevin

stuck plugin.png

Accepted answers

Nic Brough -Adaptavist-

The answer for Server is to read the logs and clear the plugin caches, but you can't do those on Cloud.

I'd punt this straight over to Atlassian support - they need to fix it on their side. ( https://support.atlassian.com )

All comments

I have the same problem with Draw.io plugin

image2016-2-6 13:33:23.png

I'm using confluence cloud

Confluence 6.0.0-OD-2016.05.1-0005

image2016-2-6 13:33:2.png

image2016-2-6 13:33:23.png

Nic Brough -Adaptavist-

The answer for Server is to read the logs and clear the plugin caches, but you can't do those on Cloud.

I'd punt this straight over to Atlassian support - they need to fix it on their side. ( https://support.atlassian.com )

Kevin Shrapnell

Thanks Nic

Kevin Shrapnell

This problem was resolved by support restarting the server.

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