Balsamiq mockup lost

Paul Alexander

One of my users found a way to lose a mockup created in Balsamiq from Confluence and I do not see it in the trash in that Confluence space. It makes sense that it is not there, but is there a similar trash associated with my Balsamiq instance? Not sure it's worth a help ticket to Atlassian. Is there UI I can, as an Atlassian admin in the cloud, access to get at it? Here are repro steps to watch out for gang.

1. From a confluence space at a defined point in the tree, tap the create>UI mockups button at the top.
2. Create and save the mockups in balsamiq's runtime...working for several hours.
3. When done, tap the Close button to return to Confluence.
4. The assets are present on a new page.
5. Instead of giving the new page a title and tapping the Save button, tap the Close button.
   //No UI feedback. The entire content is gone.

Virgin Pereira

Hi Paul,

Sorry for the hassle with this.

The good news is that his mockup should actually be saved.

Please have him look in his user profile under the drafts section (https://<yourserver>/wiki/users/viewmydrafts.action) and see if the page with his mockup is there. He can click on it, name the page, and then save it (which was the action missing as you mentioned).

Hope this helps! Please let us know if need any further assistance with this.

- Virgin from Balsamiq