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Workflow - status 'not closed' shows Closed items

Blommetje1

Hi,

I edited the Workflow a lot and now have the following items I don't understand.

In the workflow some statuses are orange and some orange. My final status 'Accepted and Closed' . This one is green and is labeled as 'category: Complete' .

However, when I select 'my Open Issues' it shows all these 'closed' items. I just don't know why.

How can this be set?

Many thanks!!

Blommetje

Accepted answers

Nic Brough -Adaptavist-

I suspect your workflow and/or screens is not using "resolution" correctly.

Could you check where you are setting and clearing the resolution? Post-functions? Do you have it on any screens? Even if you've chosen not to use resolution, you need to deal with it for Jira to function correctly.

All comments

Nic Brough -Adaptavist-

I suspect your workflow and/or screens is not using "resolution" correctly.

Blommetje1

Well, yeah, that was totally the problem.

Two questions because of this:

1) I no edited the 6 workflows I have to close the issue via a post-fuction. Is this the best way?

2) I had to go through all the Issues to het from Open to Closed. Can this be done in batches for future problems?

Thanks a lot!

Nic Brough -Adaptavist-

I'm sorry, I'm not sure I understand that really. I think it's just the language - I'm thinking in Jira-speak, rather than English.

1) You don't close an issue with a post-function. You close issues with a transtion. The transtition can have post-functions, and if you are ok to always use the same resolution (which is NOT the same as "status"), then you can set that in a post-function. Is that what you've done? And used a similar function to clear out the resolution when you go through transtions that you want to mean "re open"?

2) I think you mean you've been pushing issues trhough transitions in order to fix them? To do that for lots of issues in one go, try "bulk edit"

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