Why don't replies to Confluence emails get bounced?

Andrew Pane

I am using Atlassian Cloud for both Confluence and JIRA. For JIRA my users have gotten into the habit of commenting by replying to notification emails, but as I understand it this feature is not available in Confluence (CONF-5002) and they must use the "reply"' link to log into the Confluence website. The problem is that when users accidentally reply to the Confluence email (which comes from wiki@foo.atlassian.net) they do not get it bounced back and are not aware that their comment has been lost.

Is there a way I can set up an auto-reply or bounce response on wiki@foo.atlassian.net so they will know they have made a mistake?

 

Thanks,

Andrew

lavitz slambert

From Confluence side the only way to achieve that would be trough Confluence code customization (and I don't know in which part of the code). As cloud don't have a option for that and neither allow code customization the simple answer would be nope .

The only option I could think would be creating a rule on the exchange server side based on a certain condition (header/sender/subject):

http://www.codetwo.com/admins-blog/how-to-set-up-email-auto-responder-on-microsoft-exchange-server-side/

Besides that all you could do is to vote for that feature and add your thoughts in there to increase it's relevance.

Hope that gives you a direction.

Lavitz - the guy that uses Confluence on Windows as a Hobby!