Project wise Resolutions

Question

Hello ,

Can we restrict resolution project wise ? e.g If I want one project to see some specific resolutions and they should not be visible to the other projects ?

Secondly , is it possible that based upon a selection of certain resolution, we could change item status e.g. If resolution = QA fixed , item status changes to Done or if resolution != fixed , items resolution is changed to To DO?

Nic Brough -Adaptavist- · Answer

Yes, you should have workflow transitions to do this, and it's your users who should use them.

Do NOT have a resolution of "open".  It will still mean "resolved".  You need to use the post-function "update resolution to none".

Aamer Inam: M-3521 · Answer

this means user will always have to manually perform the transition (clicking the transition button) and once button clicked, it can change the resolution, but in this case, we can have one transition "send back to TO do" and resolution = open is set in workflow as post function? in case resolution=fixed & verified, "Done" transition will be executed and status will be added as post function. pl correct me if i am wrong.

Nic Brough -Adaptavist- · Answer

No.  You need to tell it to do the transition (and probably set the resolution as part of the transition)