Can you deactivate a user without loosing history, so that we can use their licence for a new user?

Chris Pearce

Can you deactivate a user without loosing history, so that we can use their licence for a new user?

Martin Geck1

• Go to https://yourdomain.atlassian.net/secure/admin/user/UserBrowser.jspa
• Click on the user name so that you can see the user's details
• Disable all Applications the user has access to
  
  • Example
    
    • Disable JIRA
    • Disable Confluence
• Do not forget to confirm.
• Now this user can no loger access the applications but will still get all email updates,
  
  • see Can I disable a user without deleting them?
• For internal users (Google Apps accounts)
  
  • the bad thing is that we can not alter the email address as it comes from Google Apps!
    
    • That is why we have to suspend the account
      
      • see http://www.groovypost.com/howto/google-apps-suspend-disable-user-account/
      • Go to https://www.google.com/a/cpanel/pledgeware.net/Organization#Organization/edit=org&org=29tnxhc2s7j9dl
      • Click on the user name
      • Click "Suspend user"
    • Q: Does the suspended Google Apps user count as a license?
      • A: Yes, they do! So please be careful when creating Google Apps users so that we do not consume licenses that are not needed.
• For external users
  
  • Change the email address to an address that does not exist.