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How do I create a JIRA Application Link

Stephanie Challand

We are using JIRA and Desk.com. In the support document at Desk.com it says we can link the two so we can create 'bugs' in Jira from our support cases in Desk.com. This would be GREAT! I cannot figure out how to "reate a JIRA Application Link". Can anyone help?

Here are the steps I am trying to go through: https://support.desk.com/customer/portal/articles/376008-connecting-desk-com-to-your-jira-integration

Thanks!

Accepted answers

Mauro Badii

Hi Stephanie,

In Jira by doing 'gg' you'll get a quick search where you can type 'Application' and you'll have a link. If not, Application Links are located in the Add-ons Administration Section that can be accessed with the admin account.

Now, about the Desk.com guide, have in mind that they list as a requirement:

You must use the onPremise install of JIRA;

so most probably won't work for an OnDemand instance.

Cheers!

All comments

Mauro Badii

I forgot the documentation to Creating Application Links

https://confluence.atlassian.com/display/JIRA/Linking+to+Another+Application

Cheers!

Mauro Badii

Hi Stephanie,

Now, about the Desk.com guide, have in mind that they list as a requirement:

You must use the onPremise install of JIRA;

so most probably won't work for an OnDemand instance.

Cheers!

Stephanie Challand

Thanks for the reply! That was what I was afraid of. I am guessing we cannot do it then since I need to generate a public and private key in JIRA and I don't have a place to do that. It must be an option for the installed version only. Such a bummer!

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