CSAT survey customization?

Andy Maslin

I want to send surveys to every user when a ticket is resolved, but I want to only ask them if the issue is resolved or not and restrict answers to only 2 possible items.  I can see how to change the wording on the survey, but can't find reference to any way to change the survey answers.  Is this possible?

Karalee Kikiros

Hi Andy,

Short answer - no. 

Long answer - possibly if you use an add-on but they appear to only to be for server. 

 

One option is to direct them to a link in Confluence with a form in the notification email? Or ask them to comment on the email/close the ticket if all ok.