How to have priority automatically assign to issue type

Question

I want to try using priorities in a slightly different way, and therefore a certain issue type would always be a certain priority. For example a bug would always be standard priority. Is there a way to do this automatically or will it have to be done manually in each ticket raised?

Thanks

Nic Brough -Adaptavist- · Accepted Answer

It's a bit of a fiddle on Cloud (in Server, I'd use the script runner to keep it more simple), but possible.

You will need a different workflow for each issue priority you want to set.  (e.g. if you have priorities of high, medium and low, you'll need three workflows).  Obviously, you can get one workflow correct and then copy it a couple of times.

On the "create" transition, add a new post-function "set field (priority) to a value (h/m/l as required)"

I would remove the priority from the create screen (as the post-function is going to overwrite it anyway) and probably consider removing it from edit and transition screens as well, so the users can't ever change it.