I need to login with username

Vidushi Sandhir

Hi

 

When my account was created for Atlassian cloud - I was assigned a username and I set a password against that. WHen I try logging in JIRA or Atlassian, it asks me for email (vs username) and password. My login does not work and upon requesting a new password, I get the message that my account does not exist against the email address

 

Am I using the incorrect link to login? I should be asked for username vs email

aradmann

Hi Vidushi,

 Atlassian recently migrated some instances to use Atlassian Account which requires login with e-mail address instead of username.

 The message informing that you don’t have an account means that you don’t have an Atlassian Account yet. In this case, you need to sign up to an Atlassian Account then, you  will be able to login in your JIRA.

To do that follow the steps below:

1.  Visit Atlassian Id.
2. Click on Sign up
3. Enter the email address
4. Insert a password and click on sign up to finish.
5. An email will be sent to you in order to verify the email address
6. After verifying the email address you'll be able to login in the instance.

Hope it helps.