Re-index issue on ranking and old subtasks not getting linked

Question

I have migrated from old instance to new JIRA instance. When we are setting the rank in the board the message is

JIRA Agile cannot execute the rank operation. This board has recently been configured to use the Rank field. The system must be re-indexed before you can rank issues. Ask your administrator to perform a manual re-index.

Also when we are trying to see subtasks for a particular user story,

the error is

Error rendering 'com.pyxis.greenhopper.jira:greenhopper-epics-issue-web-panel'. Please contact your JIRA administrators.

Sam Omidi · Answer

Hi Chetan,

Please open a ticket at

https://support.atlassian.com

we would be happy to assist you,

Cheers,

Sam

chetan sa · Answer

I did reindexing ..not working..

Nic Brough -Adaptavist- · Answer

You can't log into Cloud as a full admin, that's reserved for Atlassian support.

Have you tried re-indexing though?