Transitioning JIRA ticket via Commenting

Question

Want to know the exact text notation to transition a JIRA ticket from one custom workflow status to another.

Moreover, I don't have any Administrator privileges to know if there's any plugins installed or know the IDs of the workflow nodes, etc. Also, repositories aren't linked to JIRA cloud, so am not sure smart commits can be an option.

Steven F Behnke · Answer

This isn't possible out of the box. If you have no ability to get add-ons installed and configured, then it cannot be done.

Nic Brough -Adaptavist- · Answer

You'll need to find or write a listener that can pick up "issue commented" and issue the workflow transitions.  The automation add-on can do it, as could the old built-in listener which Atlassian used to use for "reopen when a comment is made on a closed issue"

But, you'll need to be an admin to do it, and you're quite limited on Cloud as to what you can install and get to.  Automation is the best bet I think.

David Badiola · Answer

I don't think smart commits can be an option since repositories aren't linked to JIRA. Was pertaining to the comment section of JIRA alone.