Is it possible for creation of a comment to invoke a web hook / post function ?

Question

Our support / developer escalation process uses the Zendesk integration. Currently, Zendesk users can see that a JIRA task filed from Zendesk has been started, completed, etc. But, when developers comment on the JIRA task, Zendesk is not notified.

Is it possible to add a hook that executes after a comment is added to a task? This is a concept depicting what I'm looking for:

EscalatedTaskType.onComment(task, newComment) {
    zendesk.replyToIssue(task.zendesk_issue_id, newComment);
};

Chris Betti · Answer

This would do the trick, thanks! Since posting, I've discovered the Zendesk integrations "Notify Zendesk" button, which works well enough for our org as a means to message back to Zendesk.

Alex Medved _ConfiForms_ · Answer

But this plugin is not available for cloud JIRA, right?

Pedro Cora · Answer

Chris,

While this is not possible with just the WebHooks, you can use the JIRA Automation Add-On to come up with an automation that automatically transitions an issue when the comment is added and in that transition you can add your WebHook.