Hi Danielle,
Here you can find a few documentation articles regarding mail server on JIRA:
https://confluence.atlassian.com/jiracloud/configuring-jira-to-receive-email-from-a-pop-or-imap-mail-server-735941059.html
https://confluence.atlassian.com/jiracloud/emailing-an-issue-735936960.html
https://confluence.atlassian.com/jiracloud/creating-issues-and-comments-from-email-735941056.html
In case that's not exactly what you're looking for, please add a description to your topic so we can better understand what you want to know.
Eduardo
Yes
Depends...
I think No.. Sorry.
I would say maybe....
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