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Delete unwanted users in JIRA On-Demand

alex-touchnote

Hello,

I have to state from the start that I know how to de-activate users, remove the access to applications and so on, so it's not a question of freeing places on our current license

I want to delete users regardless of whatever data they created. We employ outsourced developers and thus add new users reasoably often. I can obviously use filters to see desired users but the truth is that once the given contact is finished, this particular user can be not working with us anymore. So all this results in just adding and adding and adding. Using "standard" user name is an option but it is ugly, it makes it all soulless...

Is there any solution to such scenarios?

Regards,

Alex

Accepted answers

alex-touchnote

so to summarise:

1. It's in the permission scheme(s). You'll need to check every active permission scheme.

Personally, if I were you, I'd just add "can delete anyone's comments" for Jira administrators only (there's no audit logs on deleted comments), that way none of your other users will click the wrong thing :-)

2. Go to person's profile, check all comments and remove them OR add custom participants field, filter issues by it and remove comments accordingly.

All comments

Nic Brough -Adaptavist-

No, you can't. The tool is built in a way to prevent you destroying information, and that includes user activity (that's actually the single most important audit point in many fields that Jira gets used in).

The solution is to accept you can't destroy user information without major surgery. (And a visit from the regulators or the police if you're working in financial or defence fields)

alex-touchnote

That's a real pity. I even transferred all *important* information (ie reassigned tickets, removed persons from watchers etc) but I can't find a way to remove people's comments - and that stops the deletion.

And we aren't working in any sensitive areas so user's removal is absolutely safe abd sound. Why can't admin remove comments?

Btw, is it possible to search issues by specifying who made a comment?

Nic Brough -Adaptavist-

Ooh, well, you can delete comments - just a matter of setting permissions to allow "delete anyone's comments"

However, no, I can't think of a quick easy way to identify them.

Edit - yes, click "comment" and then have an idea! Use the Jira Toolkit, it has a "participants" field - add one of those fields if you haven't already, re-index and then you can run a search for "participant = person I want to remove"

Nic Brough -Adaptavist-

It's in the permission scheme(s). You'll need to check every active permission scheme.

alex-touchnote

so to summarise:

1. It's in the permission scheme(s). You'll need to check every active permission scheme.

2. Go to person's profile, check all comments and remove them OR add custom participants field, filter issues by it and remove comments accordingly.

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