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How many users do I have left on my license

Jesper Grenaa E

I'd like to know 2 things:

Where can I see how many users I have left on my license?
If I deactivate a user, will the active users count go down by one, or do I need to delete the user?

In regards to 1, I have seen this thread: https://answers.atlassian.com/questions/118676. However, going to Administration-->System–>System info allows me to see a number of users, currently 160. Is that it? Then, when I deactivate some users and check the count again, it's still 160.

Kind regards,

Jesper

Accepted answers

All comments

Norbert Janssens

The number under System Info is misleading as this is counting all accounts (also inactive ones and those not in jira-users Group).The only valid number is shown when you open the dialogue to create new users - it says something like this:

There are currently xxx total user(s) set up in JIRA, of which yyy are active and count towards your license limit.

Jesper Grenaa E

Thanks Norbert

Creating new users page used to have that count - I remember, but it does not show it anymore.

Regards,

JesperSkærmbillede 2015-06-18 kl. 15.12.54.png

Skærmbillede 2015-06-18 kl. 15.12.54.png

Robert Massaioli _Atlassian_

You want to look at the Manage Applications page in User Management. It will tell you how many users you have consumed against each Atlassian product: https://confluence.atlassian.com/display/Cloud/Manage+application+access

In the same Admin section you can also see your Billing Overview which tells you how much your bill would be if you kept the same number of users.

Hope this helps!

unknown

Click the top right cog, then 'User management' under site administration... then 'Application access' under user management:

Selection_067.png

2. Yes, when deactivated you'll gain another user - until they are reactivated and consume another license.

Kind Regards,
David

Selection_067.png

Jesper Grenaa E

Thank you everyone for the great answers smile .

Have a nice weekend.

Kind regards,

Jesper

unknown

Please remember to upvote! Have a lovely weekend too!

Donna Macauley_p9s8qy

Gear icon > Applications.

Kes

Why have Atlassian removed the option to how many licence you have ?

Since the update the system is worse than before.

Ankita Sinha

were you able to find an answer to this?

John Bevan

I found it (for now; time of writing 2019-05-09)!

Go to the admin screen: https://admin.atlassian.com/
On the side bar find Subscriptions and Billing. Click Billing. Note: If you don't see the side bar, click the burger (☰) icon to have that menu expand from the side.
Click Manage Subscriptions
Now you should see your active subscriptions, along with a user count for each (saying X of Y users, along with a subscription end date, and price estimate).

Hope that helps.

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