nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

E-mail is not sent when assigning a new person

Sara Johansson

When I assign someone to an issue that person does not receive an e-mail even though the notification scheme is set correctly. "Issue assigned" is set to "All watchers" and "current assignee".

After assigning the issue emails are sent according to the settings in the notification scheme.

What changes do I need to do in order for the system to notify people the first time that they are assigned?

Accepted answers

Ollie Guan

Hi Sara,

if "Issue Created" events configured with the current assignee,can they receive notification?

All comments

Ollie Guan

Hi Sara,

if "Issue Created" events configured with the current assignee,can they receive notification?

Udo Brand

How did you assign the new person, using the assign button or during a transition?

Have you tried to use the notification helper, why this person did not recieve a mail?

Sara Johansson

Hi, I tried this and it works. Thank you!

Sara Johansson

Thank you for your answer. I tried Ollies suggestion and it works fine. BR

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

cloud

jira-cloud