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reporting bugs against confluence is incredibly frustrating

orion elenzil

honestly, i can't figure out how to report a bug against confluence.

i visited jira.atlassian.com and select 'create', and the creation dialog contains this huge weird dialog with a button 'file new bug here' but that button just goes to the top of the support page, which doesn't actually have a 'report bug' option. so, heading back to the issue-creation screen and ignoring the weird dialog, i go ahead and fill out the details of the issue and click 'create', and only then am i notified that i don't have permission to assign tickets. (note: apparently i can Create bugs, i just can't Assign them. hmmm)

really it's pretty demoralizing considering this is what we're using for our own bug tracking.

Accepted answers

Walter Buggenhout

Hi Orion,

Try this link for Cloud or this one for server. Hope this helps.

All comments

Walter Buggenhout

Hi Orion,

Try this link for Cloud or this one for server. Hope this helps.

orion elenzil

thanks Walter.

yes;
that looks like what i would have expected from the 'click here to file a new bug' option,
or from the support home page.

cheers.

Nic Brough -Adaptavist-

Er, why would you expect to have "assign"? You don't know who is best placed to do the work, what sprint any work might go into, or even what team it's going to go to.

As a user, you can create bugs. It's nothing to do you with you who the developers are, until they're chosen by the team.

orion elenzil

hi Nic - thanks for replying.

i was unclear: i did not attempt to Assign. i attempted to Create, and that operation failed with the message i don't have permission to Assign.

> As a user, you can create bugs

i did not succeed at creating a bug.

James Dellow

If you aren't sure about reporting a bug, I would suggest raising a support ticket instead. Just describe the bug and ask support to investigate if its a known issue or something new. If its a new bug, they can create the issue for you in JIRA.

orion elenzil

thanks. i'm pretty sure. i searched the database, did not find the issue, and then i put together a pretty solid repro with screenshots every step of the way. ready to file a bug.

James Dellow

Then just complete the issue in JIRA as best you can smile

Leave it to Atlassian to fix up or assign anything else you aren't sure about.

orion elenzil

i would love to do that. i was unable to create the ticket, however.

Sean Smith_wace6d

Can someone update this? The link in the accepted answer is dead.

AnnWorley

If you have a starter license, please post your bug on the Community forum, so we can open the bug report on your behalf.

If you have a license for more than 10 users, please open a ticket on the support portal at https://support.atlassian.com/contact. The support engineer assigned to your ticket will be happy to open a bug report for you.

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