Using Jira Cloud I can't create multiple email addresses @mycorp.atlassian.net?

Erich Greenebau

This is a serious issue for me, and really a lame an arbitrary limitation. I don't want to have to administer a dedicated email server for this purpose and, like most large corporations, we use Exchange for our corporate email. And, no, I'm not in a position to enable IMAP or even manage that server.

I need to create an inbound handler for i.e. our web project. How do I do that without being able to create, i.e. web@mycorp.atlassian.net, and why in the world does JIRA have this limitation. It's infuriating.

Steven F Behnke

I'm not Atlassian, but I would assume they don't want to maintain many email accounts. Since at least one is a necessary to even use the feature, they provide one email account. IMAP boxes can have separate folders, which JIRA does support – However, I am not sure you can leverage IMAP folders while using atlassian.net's email address though so this might just be a non-starter.

Normally you would manage your own email boxes, but it seems like that is not an option for you. I haven't encountered a use-case where a Cloud customer needed multiple email boxes so I'd imagine you're going to be unable to find much feedback on the topic here. Unfortunately, you're probably going to need buy-in from your IT team to support JIRA with incoming email properly.