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Search filtering in Issue Navigator malfunctioning

Steven Jones2

I'm trying to filter my search in issue manager on certain legacy users I need to re-assign their issues to current users. I can see them in an issue list, but when I try to filter on their name, the search drop down Assignee button doesn't find them. The only choices I'm given are Current User and Unassigned. I have Admin rights in this instance.

Accepted answers

Steven Jones2

Turns out I was looking for the fullname, rather than their user name. Once I did that, the search showed the user's full name and let me select them.

All comments

Jobin Kuruvilla [Adaptavist]

Those legacy users, do they still have the "Assign" permission? I am guessing not? You will still see them on ticket but won't be able to assign to them if they dont have the permission.

Steven Jones2

The search filter was looking for their assigned user name, not the name as it displayed in the Issues List. Once I put the guy's username in the search box, it found him.

Steven Jones2

Turns out I was looking for the fullname, rather than their user name. Once I did that, the search showed the user's full name and let me select them.

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