Create event to change issue status

Nadav Bilu

Hello,

I would like to create an event which triggered by mail from outside to a mail handler that will automatically change the issue status let's say from open to in progress.

The pupose of this is to be able to change the status when a customer sends mail to the system which will automate the change instead of the support team to do that.

Nadav.

Nic Brough -Adaptavist-

Off the shelf, you can't do it. You need code to read the incoming mail and perform the transition.

Personally, I wouldn't write any, I'd simply try to get the JEMH installed, as that can do it (and has a raft of other immensely useful email functionality for Jira)

However, you've said you're OnDemand, which means you can't install either the JEMH or any other plugin to do it and the only thing that might work is configuring the auto-transition listener to do the transition on ANY comment on the issue (whether it's from email or the web UI). https://confluence.atlassian.com/display/AOD/Atlassian+OnDemand+Plugin+Policy