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Creating Issues via Email using default mail server?

Ryan Currie

I understand from reading that a custom email server cannot be created in OnDemand. My question is if the default jira@<custom>.atlassian.net email server can be used to create issues? According to documentation this is not clear. We are okay using this default email server to send in issues, and don't require the use of an external email service.

Allowing our sales dept to send in issues via email is a big benefit to us, we would really like to see this feature implemented.

Accepted answers

Azwandi Mohd Aris

This is correct, JIRA OnDemand is configured with a default POP server at jira@<domain>.atlassian.net. If you wish to be able to create issues from emails sent to this POP server, you can start configuring email services for your projects.

This is how to start:

http://confluence.atlassian.com/display/JIRA000/Creating+Issues+and+Comments+from+Email

All comments

Azwandi Mohd Aris

This is how to start:

http://confluence.atlassian.com/display/JIRA000/Creating+Issues+and+Comments+from+Email

Ryan Currie

Worked like a charm, very useful document. Thank You.

Chad Jessup1

EDIT: I had to change the Service timer from 3 minutes to 1 minute to restart the service (I had waited half an hour, so I'm not just impatient). It seems to work now. Leaving below for other people.

So you can use the built-in POP account to create issues?

I followed the steps at http://confluence.atlassian.com/display/JIRA000/Creating+Issues+and+Comments+from+Email

and selected the built-in POP account, but it's not creating tickets.

Here is my handler parameters: project=BFB, issuetype=2, createusers=false

I don't have a password for the built-in pop account to Test Connection, either.

Any help would be appreciated.

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