Where is my field error

Question

When trying to add a custom field like due date for an issue - it comes back with an error saying:

The JIRA server was contacted but has returned an error response. We are unsure of the result of this operation.

Can anyone give some guidance on this?

Michela Baca_gwf1e5 · Answer

I am also having this issue however, we are on the Cloud version so I don't have access to the logs.

Diego Zarpelon · Answer

Hello Aaron,

as Mizan said before, to help you on this we should take a look on your log files to review what's causing this. As this is a pretty generic error there's a lot of reasons that can be causing this. So please take a look at your $JIRA_Home/log/atlassian-jira.log file and see if you can find any exception on it and paste it here so we can help you on it.

Diego Zarpelon

Radu Dumitriu · Answer

Nobody cannot say for sure, unless you put here some logs, a better description of the problem, etc.