Is there a way to accept issues reports from public users, but do not count these users as paid ?
Use Issue Collector. I am assuming that this is available in OnDemand since Issue Collector is an Atlassian plugin.
Otherwise, need to do some custom code utilizing either REST or SOAP (which connects using a fixed user) and put your code in a site of your own.
I do not see Issue Collector available in OnDemand, so I guess I may need to use Downloadble version
https://marketplace.atlassian.com/plugins/aptis.plugins.issueViewer
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