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How to remove ticket creation confirmation?

unknown

Hello,

I want to remove the "Ticket creation confirmation" email that my user gets when entering a ticket via e-mail.

I know this is an odd request, I have tried removing ALL notifications and they are still receiving them. Must be at a different level?

Accepted answers

Steven F Behnke

Notification Scheme has nothing to do with customer-facing notifications. Customer notifications are not yet controllable. They will receive emails when creating issues as well as during any customer-facing change to their request.

All comments

Steven F Behnke

unknown

Alright, that is unfortunate, but if it is a limitation then I understand.

Thank you.

Steven F Behnke

They are building features into Service Desk automation so that you will have full control over each and every single notification. It has not been released as of yet, though.

unknown

On a separate note, what is the limitation on custom fields? One thing that Servicedesk is really missing for me is the "Hover over" option for the summary. Such as hovering over the summary and it shows a little box with the ticket "Description".

I know when you hover over "creator" it has a similar effect already. Is there a way to start making custom fields? The custom field options don't seem to quite have the options I am looking for.

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