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Problem with installation hosted add-on on Jira Cloud

Rafał Janiczak

I create add-on on Jira Cloud and I have some problems with plugin registration on marketplace and then installing its on local and „public” Jira Instance.

Add-on is written in Node.js + Express framework. I've used toolkit atlassian-connect-express to create this app. I've chosen Amazon Web Services to host this application.

To show you a problem, I've created a simple web application and I've made a few tests on local/public jira instance with locally and publicly running this application.

Test 1. Local JIRA (6.5-OD-05-041) and local application without automatic registration on hosts defined in config.json (I commented this lines, cause I wanted to simulate manual installation of addon)

I made the following steps:

1. Create new project SimpleAddOn (with command atlas-connect SimpleAddOn)

2. Comment defined hosts in config.json

3. Start Jira

4. Start SimpleAddOn application

5. Upload add-on by functionality on Mange add-ons

6. Installation was successful. Everything's run well.

Test 2. Local JIRA (6.5-OD-05-041) and application on AWS

1. Create new instance on AWS (Ubuntu), installation and configuration of nodejs.

2. Run same application SimpleAddOn on port 80

(http://ec2-52-26-200-109.us-west-2.compute.amazonaws.com/atlassian-connect.json)

3. Add new private add-on on Marketplace (https://marketplace.atlassian.com/files/1.0.0-AC/artifact/descriptor/5dec50ed-debd-4cfe-b7bf-2b3536dd436d/atlassian-connect.json)

4. Upload plugin on Local Jira Cloud Instance

5. Getting following errors

a) on JIRA side

„The add-on host returned HTTP response code 401 when we tried to contact it during installation. Please try again later or contact the add-on vendor. „

test2-screen-1.png

b) on Add-On side

[VERIFY] Attempt 1 : Verifying public key for instance http://my_host_name:2990/jira
[VERIFY] Attempt 1 : Could not retrieve public key for instance http://my_host_name:2990/jira to verify public key for instance http://my_host_name:2990/jira Waiting 2000ms before retrying. { [Error: getaddrinfo ENOTFOUND my_host_name]
code: 'ENOTFOUND',
errno: 'ENOTFOUND',
syscall: 'getaddrinfo',
hostname: 'my_host_name' }
[VERIFY] Attempt 2 : Verifying public key for instance http://my_host_name:2990/jira
[VERIFY] Attempt 2 : Could not retrieve public key for instance http://my_host_name:2990/jira to verify public key for instance http://my_host_name:2990/jira Waiting 2000ms before retrying. { [Error: getaddrinfo ENOTFOUND my_host_name]
code: 'ENOTFOUND',
errno: 'ENOTFOUND',
syscall: 'getaddrinfo',
hostname: 'my_host_name' }
[VERIFY] Attempt 3 : Verifying public key for instance http://my_host_name:2990/jira
[VERIFY] Attempt 3 : Could not retrieve public key for instance http://my_host_name:2990/jira to verify public key for instance http://my_host_name:2990/jira { [Error: getaddrinfo ENOTFOUND my_host_name]
code: 'ENOTFOUND',
errno: 'ENOTFOUND',
syscall: 'getaddrinfo',
hostname: 'my_host_name' }
Installation verification error: 401 Unable to verify public key for host http://my_host_name:2990/jira: Error: getaddrinfo ENOTFOUND my_host_name
POST /installed?user_key=admin 401 4019ms - 103b

There is my first question. Why installation process can not perform post '/installed' as in the Test 1?

In first test (Local Jira & Local app) there was no problem with this operation.

Test 3. Public instance of JIRA Cloud and application on AWS.

The difference between this test and Test 2, is that the JIRA Instance is available at public url.

So, in plugin installation step, when I was uploading add-on I've got this error:

test3-screen-1.png

What does this error mean? I'm confused, because when we create add-on on marketplace we can find following information

"Provide a URL with a standard port (80 or 443) for your add-on."

test3-screen-2.png

Test 4. Creating add-on on marketplace based on application served over HTTPS.

a) When I create add-on on marketplace from URL https://ec2-52-24-37-244.us-west-2.compute.amazonaws.com/atlassian-connect.json

I've got following error

The Marketplace can't download your add-on using the provided URL. Provide a publicly accessible URL for your add-on.

test4-screen-1.png

b) When I try upload add-on on my local instance of JIRA Cloud I've got error

Problem accessing add-on file at https://ec2-52-24-37-244.us-west2.compute.amazonaws.com/atlassian-connect.json.

test4-screen-2.png

Does it mean that my SSL certificate is not valid? What should I do to resolve this error?

Thank you in advance for all your answers
Best Regards

Accepted answers

Rafał Janiczak

Thank you for reply, but i did it what you say.

I've created private listing in Test 2 (descriptor), for web application served over HTTP, but I can use it only loclally. Unfortunately with error described above.

When I tried create private listing for application served over HTTPS from hosted app under this link, I got this error: "The Marketplace can't download your add-on using the provided URL. Provide a publicly accessible URL for your add-on.". Details of this error are described above in Test 4

I read this guide all the time smile

All comments

Robert Massaioli _Atlassian_

Just glanced over your post really quickly but it seems that the issue is that you have not created a Marketplace listing for your addon.

Atlassian Cloud production instances will not accept plugin installations from anything other than marketplace.atlssian.com. We remove that restriction for local development.

I would recommend that you create a private listing in the Atlassian Marketplace for your addon and then use the marketplace url for your descriptior to install your addon on your production Atlassian Cloud instance.

See the Atlassian Connect docs guide on this topic for more info: https://developer.atlassian.com/static/connect/docs/latest/developing/cloud-installation.html

Rafał Janiczak

Thank you for reply, but i did it what you say.

I've created private listing in Test 2 (descriptor), for web application served over HTTP, but I can use it only loclally. Unfortunately with error described above.

I read this guide all the time smile

Robert Massaioli _Atlassian_

When I try and view your Atlassian Connect descriptor (HTTPS) directly I can see that the security certificate does not look valid. You will need a valid HTTPS certificate to install your Atlassian Connect descriptor in production. That is why the Marketplace did not accept your HTTPS version of your descriptor. You need to fix that in order to get it working in production. (Also, you should stop trying to use a http version of your descriptor, I can see that you have tried to install it on a production instance and got the error "Add-on 'simple-addon-on-demand-plugins' specifies a 'baseUrl' with the scheme 'http'." I promise you that addons that don't use HTTPS cannot be installed on a production Cloud instance)

Rafał Janiczak

Ok I understand, but what about problem described in my Test 2, my question was "Why installation process can not perform post '/installed' as in the Test 1?". I am only afraid that if I deal with the problem of a certificate then I'll get problem from Test 2. Please tell me, where I should find solution? Is this a bug of toolkit atlassian-connect-express, that plugin cannot be installed?

Robert Massaioli _Atlassian_

The reason that the Test 2 descriptor failed is because it is not HTTPS: https://goo.gl/K003Ul If you use a descriptor provided via HTTPS using a valid certificate then it will install just fine.

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