Hey Ala'a,
I'm afraid to say that your customers don't have access to the reports, but thinking about any other possibility to that, you can create a filter subscription to send your selected filter to your agents where they can review and forward to your customers.
https://confluence.atlassian.com/jira/receiving-search-results-via-email-185729664.html
Than you Paulo, as I understood from your reply, JIRA service desk customers cant get statistical that indicate vendor's response time and other info directly form the portal
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