How do I troubleshoot missing git commit messages in my Jira tickets?

Question

When a Git commit message contains a Jira ticket number, eg ELE-1234 then usually on committing the corresponding Hira ticket is updated with commit info. Sometimes this seems to fail commits where a valid ticket number has been correctly specified - no commit info ends up in a Jira ticket.  What can I do to find out what's causing this/how to fix it?  Looking at the OnDemand Bitbucket Importer plugin info on our Manage Add-Ons page doesn't help - there's no logging/configuration info there.

Sandy Lyons · Accepted Answer

Thanks for the response.  We hadd checked all of those to no avail.  It turned out that the DVCS add-on (on /admin/ConfigureDvcsOrganizations!default.jspa) was showing that it hadn't synced for the project in question for several days.  Choosing to 'Sync Repo' got commit messages appearing in tickets again. (I had been looking at the wrong add-on to begin with!).