We are in the evaluating stage of Jira+Service Desk and were hoping that we do not have to install and host the service ourselves.
The OnDemand instance is VERY slow for us, page load times are often between 8-15 seconds, which makes Jira OnDemand next to unusable for us.
Instance: loggate.atlassian.net
Location: Germany
Connection: 20mbit up/down fibre to the building
Scope: The problem occurs for all computers we tested this from.
Location: The problem is the same from a different network (e.g. from home).
Operating Systems used: Windows 7 32/64
Browsers Used: Firefox 26 and IE 11
Java-Version: Always the most recent one.
The load times are unbearable. Ping times to (for example) Google Servers like 8.8.8.8 are about 12 ms, ping times to loggate.atlassian.netare at roughly 170ms.
Example for ping to 8.8.8.8:
Antwort von 8.8.8.8: Bytes=32 Zeit=12ms TTL=48
Antwort von 8.8.8.8: Bytes=32 Zeit=12ms TTL=48
Antwort von 8.8.8.8: Bytes=32 Zeit=14ms TTL=48
Example for ping to loggate.atlassian.net:
Antwort von 165.254.226.66: Bytes=32 Zeit=169ms TTL=54
Antwort von 165.254.226.66: Bytes=32 Zeit=173ms TTL=54
Antwort von 165.254.226.66: Bytes=32 Zeit=168ms TTL=54
Antwort von 165.254.226.66: Bytes=32 Zeit=166ms TTL=54
We have a MUCH MUCH quicker connection to other servers in the U.S., so I don't think our connection or location is the only and/or main problem. Also, the locally installed Jira setup of one of our customers runs multitudes faster (using the same client computers and connection on our side).
Is there any way to improve this or any way this gets fixed? Otherwise we will not be able to order Jira OnDemand after evaluation.
