Reactivate my account

Question

I cannot access my account. Please help

I did all the things you provide in the guide and still couldn't log in to

Please help

Arkadiusz Wroblewski · Answer

Then please follow this Guide

https://community.atlassian.com/forums/discussion/3315118/how-to-contact-atlassian-billing-licensing-support-a-step-by-step-guide

and contact with Billing Support. We are community members, not the Atlassian Team, and cannot process any changes to your account.

Supanun Jangchudjai · Answer

Thank you for info. But I already did all the guide saide in FAQ. But it doesn't help.

I need to reactivate my account.

Request ID: 6e2834532dbe4cb4a8b58d250bdd8394

The JIRA Team needs to fix this case.

Arkadiusz Wroblewski · Answer

Hello @Supanun Jangchudjai

Are you unable to sign in at

https://id.atlassian.com

, or is your account showing as deactivated?

For company-managed accounts, your organization's admin should check the account status.

Otherwise, contact Atlassian Support:
https://support.atlassian.com/contact/

If you're having trouble reaching Support, @Tomislav Tobijas has put together a helpful step-by-step guide to contacting Billing & Licensing, even if you’re on a Free plan.

Please note that reactivating your account may require help from a different support team.

https://community.atlassian.com/forums/discussion/3315118/how-to-contact-atlassian-billing-licensing-support-a-step-by-step-guide

Cheers,

Arek🤠🧙‍♂️