Refine-Kanban and Refine-Clients show permission/space errors in Jira Product Discovery, but open fi

Question

Hi everyone, we have a Jira Cloud site with two team-managed software projects, Refine-Kanban (RFN) and Refine-Clients (RC). Opening them from the Jira Product Discovery Spaces screen causes problems:

* Opening Refine-Kanban shows “We can’t show this space. You don’t have permission to view this space, or it may not exist,” with an error screen.
* Refine-Clients sometimes shows “You don’t have permission,” even though its work items load.
* Clicking either project from the Spaces list sometimes shows “Space not found.”

The same projects open without errors when I go directly to the Jira Software project URLs, and the work items are visible there.

In admin, Atlassian apps lists Jira with a warning icon. Billing and subscriptions lists Confluence and Jira Product Discovery, but not Jira Software, and I’m not sure whether Jira Software is subscribed or billed.

Also when i go into the billing JIRA service does not appear there, but on other side i can see 12 active users

We already have setup payment for Confluence

Questions:

* Why do team-managed projects fail to open in the Jira Product Discovery Spaces view, and is there a fix?
* What does the warning icon next to Jira in Atlassian apps mean?
* How do I confirm Jira Software is subscribed and billed correctly for this site?

I’m an organization admin on the site. Any pointers would be appreciated.

Trevan Householder_Isos-Tech-Consulting_ · Answer

Hi @Stefan Ristic, glad you got it working, and agreed, billing can be a maze.

For anyone who lands here later, @Arkadiusz Wroblewski's KB was on the right track . One listed cause is a deactivated Jira subscription, which fits Jira missing from Billing plus the warning icon in Atlassian apps.

Org admins can't see everything in the newer billing experience. Only a billing admin can reactivate, and Jira may sit on a different billing account. Have a billing admin check admin.atlassian.com/billing > Subscriptions > Inactive tab and reactivate Jira there. Clicking the warning icon usually shows the specific message.

Like Sarah, I'd love to hear what the fix ended up being.

Sarah Marenchino | Devoteam · Answer

Hi @Stefan Ristic,

Glad you managed to resolve it!

Your case is particularly interesting because you were able to access the Jira spaces directly, while the Spaces navigation was failing and Jira wasn't appearing as expected under Billing.

Would you mind sharing what actually fixed it?

Was it related to Jira product activation/subscription, user access configuration, or something else entirely?

Since the symptoms could easily be mistaken for a permissions issue, knowing the actual root cause would be really valuable for others encountering the same behaviour.

Thanks!

Stefan Ristic · Answer

I resolved this already, it was hard.

Honestly UI is turbo complex for some basic stuff like to pay Atlassian for their products, very weird exp

Thank anyways, have a nice day!