Team ’26 Europe Recap: Key Highlights in Enterprise AI, Governance, and JSM

Rachel Morris

Hi all!

We just wrapped up Team ’26 Europe in Amsterdam. The standout theme across every conversation: while foundation AI models may be interchangeable, true enterprise value comes from grounding AI in connected organizational data, workflows, and governance.

For all keynotes and on-demand sessions, visit the Team '26 Europe Digital Hub.

Below is a list of announcements that we think are most relevant for our customers:

1. AI, Governance & Enterprise Platform

• EU AI Inference (EAP Q1 2027): Run AI prompts, context retrieval, and model processing strictly within EU boundaries- removing the primary data-residency blocker for European enterprise AI adoption. Sign up for the EAP
• Default Agent Access & Machine Identities: Define baseline security once; new Rovo agents inherit permissions automatically without manual admin setup for each agent. Manage default access for future agents | Atlassian Support
• Teamwork Graph MCP & Developer Tools (GA): Enable external developer tools (Claude, Cursor, ChatGPT) to safely query Jira, Confluence, and Loom knowledge bases via the Model Context Protocol. Choosing between Teamwork Graph CLI and Atlassian MCP | Atlassian Support
• Rovo Usage & Trend Insights (GA): Out-of-the-box admin console dashboards tracking active users, adoption curves, and enablement metrics across your organization. Rovo Trends General Availability - Atlassian

2. Service & Operations Highlights

• Solution Composer (Beta): Build entire service desks from a single prompt—Rovo automatically generates the request types, workflows, and portal structure. Set up a service desk from a prompt in minutes. Meet Solution Composer (Early Access) - Atlassian
• Hardware Asset Management Console (GA): Purpose-built workbench tied to our Common Data Model, featuring AI summaries that proactively flag expiring warranties and stock imbalances. From Data Standards to Hardware Tracking: Common Data Model and Hardware Asset Management GA in JSM - Atlassian
• Third-Party Telemetry in JSM via MCP (GA): Pull live metrics, logs, and traces from Datadog, Sentry, Splunk, and Lansweeper directly into incident records during triage. 🚀 Team ’26 Europe: Service Collection Announcements Roundup - Atlassian
• Incident Command & Incident Prevention Centers (Beta): Incident Command centralizes triage, RCA, and draft postmortems; Incident Prevention analyzes PRs and deployment risk before code reaches production. Set up Incident Command Center | Jira Service Management Cloud | Atlassian Support
• Smarter Omnichannel Customer Service (GA): Deliver support across WhatsApp, SMS, and voice, with automatic generation of reusable knowledge base articles from resolved customer issues. Support customers with an AI agent | Customer Service Management | Atlassian Support

3. Strategy & Product

• Atlassian Focus (Beta): Strategic portfolio management using live signals from the Teamwork Graph to generate real-time agentic status updates on goals, progress, and resource shifts. Atlassian Focus | Strategic Portfolio Management | Atlassian
• Jira Product Discovery Enterprise (GA): Scale discovery across business units with enterprise portfolio governance, approval checkpoints, and opportunity-solution 📣 The tree view is now generally available (Premium plan) - Atlassian.

Which of these announcements are coming up most frequently in your day-to-day conversations? Drop your thoughts or feedback in the comments below!