Confluence Cloud Free space locked after failed space import

Nicolas Gonzalez

Hi everyone,

I'm using Confluence Cloud Free and attempted to import a space export ZIP file.

When I navigate to the existing space, I see “This space is locked.” I used the Recover admin permission option in Space management and received a success confirmation, but I still can't access the space. The space settings also return a loading error.

How can I restore access to this space or determine whether the failed import left it in a partially imported state? I'd prefer to resolve this without upgrading my plan if possible.

Thanks!

Tomislav Tobijas

@Nicolas Gonzalez Ah, seems like, due to Free plan limitations, "Recover admin permissions" feature/button doesn't actually work. So I tried the same thing as you on my free instance…

And I even get that success message in the bottom.

But if you refresh the page, you'll end up on a same screen with list of spaces and new "Recover admin permission" action/button 🫤

As Trudy said, managing/customizing permissions is not available on Free plan and, unfortunately, I believe you'll have to upgrade to Standard or Premium to get this sorted out. Although, what you could do is just start a free trial for Standard or Premium and then switch back to free plan once you configure everything 👈 With trial plan, if you get stuck, you could then reach out to technical support by raising a ticket and they should be able to help 🎟️

What I'm going to do it probably reach out to support and report this button/feature not working on Free plans to see what they have to say.

Cheers,
Tobi