Hello,
is there any way to get sms notifications for certain tickets? Like the existing Email notifications.
yes there are ways to do this. I suggest perusing the following documentation...
https://confluence.atlassian.com/adminjiraserver071/listeners-802592235.html
https://www.atlassian.com/blog/archives/notify-customer-sms-service-desk-webhooks
Also there is https://marketplace.atlassian.com/apps/1223887/omnichat-for-jira-service-management?tab=overview&hosting=cloud
Good Luck
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