Tagging another user in a comment

Question

I am not able to tag another user in a comment by using the @ symbol. That function works fine as I am typing this message, but when I  try to do so in the comments section of an order it does not.

Please let me know if there is a fix for this.

Thank you,

Danielle Guarino

Eduardo Guzman1 · Answer

This problem is about permissions, by default only users from the group jira-developers can show the list...check the Global Permissions, look for "Search Users" and see if you belong to one of this groups.

Danielle Guarin · Answer

@Shayne Covey

Danielle Guarin · Answer

Hi Shayne -

Here is a screenshot of where I am having the issue.

When I am in JIRA within a certain ticket and try to comment on the ticket. I am not able to see a list of people to mention.

Thank you,

Danielle

image2015-2-20 11:31:21.png