Sorry, we can't find this Cloud URL.

Question

It's been a bit since I logged into my Jira account (health issues) and it was new to me as well, so I'm rusty and don't remember much, but I know that it has some valuable information about my project in it. When I tried to go to the site address:

I get a page unavailable error:

Then when I use the support link I put the URL in and it says:

So I'm at a loss for what to do...

Any help is much appreciated!

Varsha Joshi · Answer

Hi @Mood Lghtng

You would need to provide a URL that you are trying to access to the support team. Support community does not have access to check on your instance.

I would encourage you to read this post has some great suggestions to reach out to the support team.

https://community.atlassian.com/forums/Confluence-questions/My-Atlassian-Cloud-site-cannot-be-found-and-Support-cannot/qaq-p/3270610

Hope this helps.