We have implented Atlassian's Service Desk application to our OnDemand version of JIRA.
After a few weeks of using it, we came across the question of a notification scheme tied to the SLAs.
If I were to create an issue in this Service Desk, one that follows a very simple SLA; requiring the issue to be resolved in 1 day (24 hours).. Is there a way of notifying a user, group, or project user(s) of an issue nearing the end of an SLA?
