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Automatic Wiki creation based on the Tickets

shanmuganathan selvam

I have created the workflow automation. expecting based on the ticket it should review and convert eligible HD as knowledge base article. but everything is good but ticket not creating some one guide me . if the question is not clear i will explain in details

Accepted answers

All comments

Jovânio Junior

Hi shanmuganathan – Welcome to the Atlassian Community!

If your goal is to automatically turn eligible resolved tickets into Knowledge Base articles, the important point is that standard Jira Automation can create a Confluence page, but it does not automatically “review” the ticket and decide how to write a KB article unless you add additional logic or AI.

If Rovo is enabled, there is now a /manage-knowledge-base capability specifically designed to create KB drafts from Jira issues and similar resolved tickets.

If you are using a regular Automation rule, I would first check the Audit Log and confirm whether the rule reaches the action that creates the Confluence page. Also make sure the target Confluence space is linked and the automation actor has permission to create pages there. Atlassian also documents creating Confluence pages directly from Jira Automation.