Atlassian/Jira Verification Emails Not Being Received

Somesh_dz7609

Hi Atlassian Support,

Unable to receive Jira/Atlassian verification emails or verification codes.

Our Microsoft 365 admin has already checked Message Trace, Quarantine, spam/junk, mail-flow rules, and blocking policies. There is no record of the Atlassian emails being received, blocked, or quarantined. Other external emails are being received normally.

Could you please check your email delivery logs/Mailtracker and verify whether my email address is on any suppression, hard-bounce, or invalid-recipient list?

If email address is suppressed, please remove the suppression and re-enable email delivery for my Atlassian account.

Email address: Edited due Privacy

Thank you.

Arkadiusz Wroblewski

Hello @Somesh 

Please let your Admin open ticket with Support.atlassian.com 

Please also check to be sure that you are not blocking anything related to this. https://preferences.atlassian.com/

As community members, we cannot access or modify the suppression list.

Best,

Arek🤠