Help Required: Deleting Jira Project, Billing Confirmation, and Account Deletion

Harsh Hiteshbhai Rajguru

Hello Atlassian Jira Support Team,

I have a few questions regarding my Jira Free account and would appreciate your help.

I created a Jira Free account for learning purposes. When i created my account, I got optn to create my url that i did, I initially created a space as i was given next step, which I have since deleted. I then created a Jira project, but I now want to delete it or move it to Trash.

However, when I go to the project options, I only see the following three options:

• Star
• Archive project
• Copy project

I do not see an option to delete the project or move it to Trash. I am the owner/admin of the account and this is the only project I have created.

Could you please help me understand how I can permanently delete this project?

I also have some questions about billing. I created the account as a completely free Jira account, but I received an email titled "Your order is confirmed" containing information about Jira (Free), an order number, and Automation: 150 steps/month.

I want to make sure that I have not accidentally started a paid subscription or trial.

Could you please clarify the following:

1. How can I move my Jira project to trash and permanently delete it?
2. Can you confirm that my Jira subscription is currently on the Free plan and that I will not be charged now or in the future unless I explicitly upgrade to a paid plan?
3. Does the "Your order is confirmed" email for Jira (Free) indicate any payment obligation, or is it simply a confirmation of the Free subscription?
4. How can I completely delete everything associated with this account, including my Jira project, Jira site, Atlassian organization, and my Atlassian account?
5. Is there anything else I need to cancel or delete to ensure that I will not be charged in the future?

I also noticed that the billing page does not appear to be working correctly for me. Additionally, it seems that I cannot create a support ticket because I am using the Free plan.

I would appreciate your guidance on these issues and confirmation that there are no active paid subscriptions or future charges associated with my account.

Thank you for your assistance.

Kind regards

Fabio Racobaldo _Catworkx_

Hi @Harsh Hiteshbhai Rajguru ,

did u try to access Administration -> Spaces (Manage Spaces) and try to click ... to verify that you are able to move it to trash?

Moreover, please verify that you have correct global permission to delete a project (you could not having it even if you are the site admin).

 

You can verify this under: Settings → System → Global permissions  (Administer JIRA). If you are the only user, it is possible that the account was created without being assigned all administrative roles correctly.

About order, if you have an invoice with 0 it means that you are on a free plan. 

Atlassian sends an"Your order is confirmed" email even when you sign up for a Free Jira plan. The email serves as confirmation that the product was provisioned on your Atlassian site. 

Please check your plan status by accessing the following page 

admin.atlassian.com → Select your site → Billing → Manage subscriptions

Hope this helps,

Fabio